Refund policy

Unfortunately we do not accept returns for the moment. All of our products are shipped from origin and are meticulously packed and shipped as fragile via courier.

All sales are final, so please double check your sizes and product measures. If any doubt feel free to contact us before purchasing. 

Every Enemy piece is carefully handmade by skilled Ecuadorian artisans, and then pass a thorough quality check. This ensures maximum quality in all of our products.Please keep in mind that all of our products are 100% handmade so each item is unique. Colors and dimensions might vary slightly.

If for some reason you are not happy with your purchase please contact us: hello@enemycompany.com

* This clause only applies to direct purchases. Purchases made through any of our authorized stockists will be subject to that specific stockist’s return policies. Please contact their respective customer service department for further information.

You can always contact us for any return question at hello@enemycompany.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@enemycompany.com.